Shopify Inbox

Shopify Ping lets you use the power of chat to grow your Shopify business. Manage your marketing activities and build customer relationships from a single app – for free.

A BETTER BUYING EXPERIENCE

Customers who chat with a brand are nearly three times more likely to complete a purchase and half as likely to return their order.

Use Ping to:
• Save time by managing customer conversations from different services within a single app
• Send products, discounts, and new orders from your Shopify store directly inside conversations with just a few taps
• Set hours of availability and manage automated messages while youre available or away
• Support your customers effortlessly and turn conversations into sales

Ping supports managing customer conversations from all your favorite services:

SHOPIFY CHAT
Shopify Chat is a free tool built by Shopify that lets visitors chat live with you while they’re browsing your online store.

APPLE BUSINESS CHAT
Let customers contact you with the Messages app on their iPhone, iPad, or Mac. With Apple Pay, they can even complete purchases without leaving the conversation.

FACEBOOK MESSENGER
Chat with Facebook users who message you through Facebook Messenger.


BUILT-IN ASSISTANCE

Using Ping also gives you access to Kit, your free virtual assistant. Kit helps you expand your reach.

Kit can:
• Make proactive recommendations on how to manage and market your store
• Help you create and edit ads, posts, and emails with rich inline previews
• Execute tasks through conversation, saving you time and effort

Use Kit to help you with:
• Social media posts
• Facebook & Instagram ads
• Retargeting campaigns
• Email marketing
• Inventory sourcing
• Editing product photos
• Search engine optimization
• And more

Shopify Ping is designed exclusively for use with your Shopify store.

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FEEDBACK & SUPPORT

Call us at 1-888-746-7439 for 24/7 support. You can also visit the Shopify Help Center.